Support Levels

ITS offers a flexible approach to IT Support. Every customer has unique needs, which is why our support services are tailored to meet your exact requirements.

The benefits include

• One Point of Contact
• Pro-Active Network Monitoring 24/7
• Remote Monitoring and On-site response
• Guaranteed Response Times
• Fixed Price or Pay as you Go Service
• Service Level Agreement
• Competitive Pricing
• Microsoft Certified Engineers
• Helpdesk Support

The different levels of support contract ITS offer include the following:

Premier Contract

A bespoke technical support program that offers you the highest degree of service and support that fits your companies IT needs, a full technical review will take place with our project managers to assess exactly the best way forward for your business. Regular review meetings will take place with a dedicated account manager to proactively ensure all the benefits of a premier service agreement are achieved.

Premier Support Benefits Summarised :

• Account Management
• Access to skilled consultants
• Aggregated multi-vendor support
• Reactive remote management
• Rapid problem resolution
• Knowledge transfer
• Proactive consultancy services
• Flexible access to skills

Small Business Contract

This is for the business that requires a built in service level agreement and onsite visits and quarterly service delivery reviews, this style of contract gives you access to our excellent technical engineers and also a fully ITIL compliant support desk.

SOHO Contract(Small Office Home Office)

For the business that employ 1-5 staff at home or in a small office in a simple IT environment, we have the most up to date secure remote software that enables our engineers to support your computer needs anywhere in the world. The SOHO support contract also gives you reduced price site visits and peace of mind that ITS will enhance your IT needs.